Privacy Policy - BitStarz Casino
At BitStarz Casino, we respect your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data. It also outlines your rights regarding the information you provide to us. Please read this policy carefully. By using our services, you accept the terms outlined here.
Data Processing
We process your personal data in accordance with gambling regulations. This is essential for your participation in our games and for the provision of services such as transactions and customer support.
Our website is operated by Dama N.V., a company registered in Curaçao. The company is licensed by Antillephone N.V., ensuring legal compliance. Data processing is necessary for a range of casino operations, from account management to compliance with regulations.
Changes to this Privacy Policy may occur from time to time. We recommend that you review it regularly. Your continued use of our website implies acceptance of these changes.
Collection of Information
BitStarz Casino collects several types of personal information to provide and improve our services. This includes, but is not limited to:
- Information submitted during registration (e.g., names, email addresses, and other contact details).
- Data gathered from communication channels (emails, chats, phone calls).
- Transaction history, including deposits, withdrawals, and bets.
- Documents used for identity verification, such as passports or government-issued IDs.
This information is critical for us to operate effectively. We use these details to manage accounts, process payments, and adhere to legal requirements.
Usage of Information
The personal data we collect is used to perform various functions, including:
- Processing transactions and payments.
- Providing customer support.
- Verifying your identity and conducting compliance checks.
- Offering promotional materials when consent is given.
- Meeting legal obligations, such as anti-money laundering rules.
- Monitoring activity to prevent fraud and other illegal behavior.
Your data helps us maintain a secure and functional gaming environment. Without it, we would not be able to operate within legal and regulatory standards.
Marketing Communications
We may use your personal information to send marketing communications about our products and services. This only happens if you have provided consent. You can opt out of receiving promotional emails by adjusting your settings or contacting customer support.
While we may contact you with promotional offers, we give you full control over how we communicate with you. Opting out will not affect your ability to use other services.
Disclosure of Information
BitStarz Casino does not sell or rent personal data to third parties. However, we may share information within our group of companies or with business partners where necessary to provide services or comply with legal requirements. This includes:
- Service providers involved in processing transactions.
- Legal entities to comply with gambling regulations.
- Business partners who help deliver the services you expect.
Any third party accessing your data does so under strict obligations of confidentiality. We only share information when necessary to meet legal or service obligations.
Data Security and Retention
We follow strict data protection laws to keep your personal information secure. Access to your data is limited to authorized personnel who need it to perform their jobs. We also use the latest security technology to safeguard your information.
Personal data is kept for the duration of your account's activity and for a minimum of five years after account closure. This retention period is required by anti-money laundering regulations and other applicable laws.
After the required retention period, your data is securely deleted. The length of time we hold your information depends on legal requirements and the specific circumstances of each case.
Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to provide a better user experience, gather analytics, and support marketing campaigns. The data collected through cookies includes information on how you use the website, such as pages visited and links clicked.
You can manage your cookie preferences through your browser settings. Please note that restricting cookies may limit your ability to use certain features on our website.
Cookies allow us to improve the site’s performance and deliver relevant content. They are a vital tool for enhancing the user experience and enabling certain functionalities.
Your Rights
You have the right to access and update the personal information we hold about you. You can also request corrections to inaccuracies or ask that we stop processing your data for marketing purposes.
Our Data Protection Officer (DPO) is available to assist with any concerns related to your personal information. You can contact them through our support email. Additionally, if you believe your rights under GDPR have been violated, you can file a complaint with the relevant regulatory authority.
Your privacy is important to us, and we are committed to addressing any concerns regarding your data. Reach out to us anytime for assistance with your privacy-related queries.
By visiting and using BitStarz Casino, you agree to the terms outlined in this Privacy Policy. For further clarification or inquiries, contact our support team at any time.
